Refund policy
Return & Refund Policy
Return Period
You have 30 calendar days from the date you receive your order to request a return.
All return requests must be submitted in advance by contacting our customer support team at:
Returns sent without prior authorization will not be accepted.
Once your request has been reviewed and approved, our team will provide the necessary return instructions.
General Return Conditions
To be eligible for a return, the product must meet all of the following requirements:
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Be in the exact same condition as when it was received.
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Must not have been used.
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Must not show any signs of wear, damage, manipulation, or contact with the skin.
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Include all original tags.
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Include the original packaging.
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Include all accessories, components, and materials included with the order.
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Include proof of purchase or order number.
Any product that does not meet these requirements may be rejected and will not qualify for a refund.
Hygiene Policy & Used Products
Due to the nature of our product, which is designed to be worn directly on the body and comes into contact with the skin, we maintain strict hygiene and quality standards.
For hygiene, safety, and customer protection reasons, we do not accept returns of products that have been used or show any signs of use.
A product will be considered used if it shows any of the following:
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Has been worn or placed on the body.
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Has come into contact with the skin.
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Straps, closures, or fasteners have been adjusted.
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Velcro areas show signs of handling or collected fibers.
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Any smell from body odor, perfume, creams, lotions, or cosmetic products.
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Stains, dirt, dust, or any other residue.
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Material stretching, deformation, or changes caused by use.
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Damage caused by improper handling.
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Packaging that has been opened or damaged in a way that prevents resale as new.
All returned products are subject to a quality and hygiene inspection.
If any signs of use, excessive handling, or conditions that prevent the product from being resold as new are detected, the return may be refused.
Return Inspection Process
Once your return is received, our team will carefully inspect the product to verify:
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Product condition.
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Hygiene condition.
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Packaging integrity.
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Presence of original tags and accessories.
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Absence of damage or signs of use.
A refund will only be processed after the inspection has been completed and the return has been approved.
Receiving the returned item does not automatically guarantee approval of the refund.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately after delivery.
If you receive a defective product, a damaged item, or an incorrect order, contact us as soon as possible and within 7 days of delivery.
To properly evaluate the issue, we may request:
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Order number.
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Photos of the product.
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Photos of the packaging received.
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A detailed description of the problem.
After reviewing the information provided, we will determine the appropriate solution.
Return Shipping Costs
Original shipping costs are non-refundable.
Unless the issue is confirmed to be caused by an error on our part or a verified manufacturing defect, return shipping costs are the responsibility of the customer.
We are not responsible for packages lost during return shipping, packages sent without tracking, or returns shipped to an incorrect address.
Non-Returnable Items
Returns will not be accepted for products that:
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Have been used.
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Show signs of wear or contact with the skin.
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Are dirty, damaged, or altered.
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Are missing original packaging.
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Are missing accessories or included components.
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Are returned without prior authorization.
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Are returned after the allowed return period.
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Have been damaged due to improper use.
If a return is rejected, the customer may request the product to be shipped back, with any applicable shipping costs being the customer’s responsibility.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, model, or product, you must first request a return (if eligible) and place a new order separately.
Order Cancellation
Orders begin processing shortly after confirmation.
If you need to cancel or modify your order, please contact us as soon as possible:
We cannot guarantee cancellations or changes once an order has entered processing, fulfillment, or shipping.
United States Customer Trial Period
We offer a 30-day return window from the date your order is delivered.
If you are not satisfied with your purchase, you may request a return within this period, provided that the product meets all return conditions stated in this policy.
All returns remain subject to inspection and approval before any refund is issued.
Refunds
Once we receive your returned item and complete our inspection, we will notify you whether your refund has been approved or rejected.
If approved:
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Your refund will be automatically issued to your original payment method.
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Processing times may vary depending on your bank, credit card provider, or payment processor.
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Refunds may take up to 10 business days to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact: